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The chief executive of South East Water, has stepped down after the company was heavily criticized after severe supply issues caused chaos for tens of thousands of people across Sussex.
South East Water said David Hinton had decided to step down but would remain in post “to allow an orderly transition over the summer period”.
“He feels his position has become an increasing distraction from South East Water’s most important priority, which is to deliver a resilient water supply for its customers,” the company said.
Several MPs had called for Hinton to go after 24,000 properties across Kent and Sussex lost water or had pressure issues in November and December, and just weeks later up to 30,000 were hit with more issues.
His resignation was confirmed seven days after the chair of South East Water, Chris Train, resigned after a poor report into the issues.
Alistair Carmichael MP, who chairs the Environment, Food and Rural Affairs Committee, said the resignation was “obviously the right thing for him to have done”.
The committee’s highly critical report, published on 1 May, accused the water company of poor leadership, weak governance and a culture where nobody was held accountable.
Environment Secretary Emma Reynolds also welcomed the resignation.
“This must mark the beginning of positive change at South East Water, where customers’ needs are prioritised and there is a stop to supply outages,” she said.
Pictured: A bottled water station in January 2026.
Pictured: A bottled water station in January 2026.
The Drinking Water Inspectorate is also investigating the company, which serves customers in Kent, Sussex, Surrey, Hampshire and Berkshire.
It previously reported the November incident was “foreseeable and preventable”, and blamed “longstanding weaknesses” in management, monitoring, maintenance and organisational preparedness at South East Water.
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